Notice on Email Verification Code Delivery Issues

Some users have recently reported not receiving verification emails. After investigation, our system is functioning normally. In certain cases, emails may be filtered as spam or delayed by email providers.

Please follow the steps below:

1. Check Spam/Junk Folder

• Log in to your email (Gmail / Outlook / QQ, etc.)
• Check “Spam / Junk” folder
• Look for emails from BitxEX
• Refresh or wait briefly if delayed

👉 Mark as “Not Spam” if found

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2. Add to Whitelist

• Gmail: Mark as “Not Spam”
• Outlook: Add to Safe Senders
• QQ Mail: Add to Contacts/Whitelist

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3. Request Code Again

• Return to BitxEX page
• Click “Resend Code”
• Wait at least 30 seconds between attempts

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4. Additional Checks

• Ensure correct email address
• Check mailbox storage
• Confirm stable network connection

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5. Contact Support

If the issue persists, please contact our support team.

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⚠️ Avoid frequent requests to prevent system restrictions.

BitxEX Team