BitxEX User Privacy Agreement

Dear User:

Welcome to the BitxEX platform (hereinafter referred to as "the Platform"). This Privacy Policy aims to help you understand how we collect, use, store, share, and protect your personal information, and how you can exercise your rights related to your personal information. Please carefully read and fully understand all the contents of this Agreement before using the Platform's services, especially the clauses marked in bold/underline/highlighted text. If you do not agree to any content of this Agreement, you should immediately stop using the Platform's services. By clicking "Agree" or continuing to use the Platform's services, you are deemed to have read and agreed to all the contents of this Agreement.

I. Information Collection

We collect your personal information to provide you with better services and to protect your account security. The information we collect includes, but is not limited to:

Basic Personal Information: Including but not limited to your name, nationality, identification document information (such as ID card, passport, etc.), contact information (such as phone number, email address, etc.), biometric information (such as facial recognition information), etc.

Account Information: Including but not limited to your username, login password, transaction password, security verification information, etc.

Transaction Information: Including but not limited to your transaction records, transaction time, currency, transaction amount, and counterparty information.

Device Information: Including but not limited to your device type, operating system version, IP address, device identifier, browser type, and language settings.

Log Information: Including but not limited to the time you accessed this platform, the pages you visited, operation records, and error logs.

II. Use of Information

We collect your personal information for the following purposes:

Account Registration and Identity Verification: To create your account, verify your identity, and ensure account security.

Transaction Services: To process your transaction instructions, complete transaction settlements, and provide transaction record inquiries.

Risk Control: To identify, assess, and prevent transaction risks, and ensure the safety of your account and funds.

Customer Service: To handle your inquiries, complaints, and suggestions, and improve service quality.

Product Improvement: To analyze user behavior, improve product features, and develop new products and services.

Legal Compliance: To comply with laws, regulations, regulatory requirements, and judicial rulings.

III. Information Sharing

We are committed to strictly protecting your personal information. We may share your personal information with third parties only in the following circumstances:

With your explicit authorization or consent.

As required by laws and regulations or government authorities.

To complete transactions such as mergers, divisions, acquisitions, or asset transfers.

To provide you with better services, we may share your personal information with third-party service providers, but we will require them to comply with this Privacy Policy and take necessary security measures to protect your personal information.

IV. Information Security

We attach great importance to the security of your personal information and take all reasonable and feasible measures to protect it, including but not limited to:

Data Encryption: We use advanced encryption technology to encrypt and store your sensitive information during transmission.

Access Control: We strictly limit access to your personal information, allowing only personnel who need to know it to access it.

Security Audit: We conduct regular security audits to promptly identify and fix system vulnerabilities to ensure system security.

Security Incident Handling: We have developed comprehensive security incident emergency plans and take timely and effective measures to prevent the escalation of security incidents.

V. User Rights

You have the following rights related to your personal information:

Right of Access: You have the right to access and view your personal information.

Right of Correction: You have the right to correct or supplement inaccurate personal information.

Right of Withdrawal of Consent: You have the right to withdraw your consent to our processing of your personal information.

Right of Account Cancellation: You have the right to cancel your account.

VI. Cookies

We use cookies to improve your user experience. You can manage cookies through your browser settings.

VII. Privacy Policy Changes

We may update this Privacy Policy from time to time. We will notify you by publishing the updated version on the platform. Your continued use of this platform's services constitutes your acceptance of the updated Privacy Policy.