Dear Users,
At 15:50 (GMT+8), the platform detected abnormal traffic activity and immediately activated security protection and system reinforcement measures.
As a result, some functions may experience temporary instability.
Please be assured that this situation does not involve any user asset or account data security issues, and the platform remains in normal operation.
Affected services will be restored gradually with system stability and security as the top priority.
Regarding the impact on user experience during this period, the platform has initiated an internal assessment. Relevant compensation or support arrangements will be announced through official channels at a later stage.
Please refer only to official announcements. Thank you for your understanding and support.
BitxEX Team
January 23, 2026
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