BitxEX System Maintenance Completion and Compensation for Transaction Anomalies

Dear Users:

The BitxEX platform system maintenance was successfully completed on January 23, 2026 at 19:40 (UTC+8). All platform functions and trading services have now returned to normal operation.

I. Incident Description

During operation, the platform detected a large-scale abnormal traffic attack, causing fluctuations on some lines. To ensure system stability and user asset security, the platform immediately activated its emergency response mechanism and maintained and reinforced the relevant systems.

II. Compensation Plan for Trading Anomalies

For abnormal liquidations, accidental stop-loss triggers, or order execution anomalies that may have occurred due to network fluctuations during system maintenance, the platform will provide special compensation, as follows:

Appeal Method:

Please send screenshots of the affected orders or relevant operation recordings to the official customer service email address:

📩 [e-mail]

Processing Procedure:

Platform specialists will verify the relevant information and complete the investigation according to platform standards within 48 hours, providing feedback on the compensation result.

We sincerely apologize for any inconvenience this may cause. Thank you for your understanding and support during the maintenance period.

BitxEX will continue to strengthen its system protection capabilities and always prioritize the security of user assets.

BitxEX Team

January 23, 2026